# Bug Create your Quick account **URL:** \ **Category:** Q&A\ **Tags:** error, admin, user-management, quick-sight\ **Created:** [October 19, 2025, 10:33am UTC](https://community.amazonquick.com/t/bug-create-your-quick-suite-account/50224 "2025-10-19T10:33:01Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Marco\_Antonio\_Jorge](https://avatars.discourse-cdn.com/v4/letter/m/50afbb/32.png) [@Marco\_Antonio\_Jorge](https://community.amazonquick.com/u/Marco_Antonio_Jorge)\ **Post date:** [October 19, 2025, 10:33am UTC](https://community.amazonquick.com/t/bug-create-your-quick-suite-account/50224/1 "2025-10-19T10:33:01Z")
i try create my new account for quick Sight for the first time, but when i tried create my account for quick suite nothing happenings I input my AWS account login and email but the page not update or inform any error. After a click or select the create account botton, the page clean everything that i typed and comes back to the previous page requesting everything again. What is happening? ---
**Author:** ![shravya](https://d2orw1595917va.cloudfront.net/user_avatar/community.amazonquick.com/shravya/32/9969_2.png) [@shravya](https://community.amazonquick.com/u/shravya)\ **Post date:** [October 19, 2025, 7:15pm UTC](https://community.amazonquick.com/t/bug-create-your-quick-suite-account/50224/2 "2025-10-19T19:15:52Z")
Hello @Marco_Antonio_Jorge Welcome to the Quick Community. Thank you for posting your question. One question to you, may i know which region you are trying to create Quick account? Because one of the reasons i could think of is **region mismatch** – Quick is currently available only in specific AWS Regions like US East (N. Virginia), US West (Oregon) and Asia Pacific (Sydney), Europe (Ireland). I would recommend a few steps - 1. Try again using a different browser. 2. Ensure your region is set to US East (N. Virginia). 3. If you’re using an IAM user or federated login (SSO), ensure the policy includes required permissions to create account. If you are still facing the same issue, I would recommend to create AWS support ticket so that our support engineers will be able to check the logs assist further on this. _Here are the steps for opening a support ticket - [Creating support cases and case management - AWS Support](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html). If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf._ Thank you Shravya ---
**Author:** ![Marco\_Antonio\_Jorge](https://avatars.discourse-cdn.com/v4/letter/m/50afbb/32.png) [@Marco\_Antonio\_Jorge](https://community.amazonquick.com/u/Marco_Antonio_Jorge)\ **Post date:** [October 23, 2025, 4:32pm UTC](https://community.amazonquick.com/t/bug-create-your-quick-suite-account/50224/3 "2025-10-23T16:32:25Z")
Thank you Sharvya very much for your kind reply and the detailed guidance. I followed your recommendations and tried again using Google Chrome , Edge and Firefox, but unfortunately it still didn’t work. I’m located in South America (São Paulo region), which might be related to the issue. I also open a support ticket last Sunday , as you advised, but nobody replays yet. There is another tips that i could test QuickSight? Thanks again for your support and patience! ---
**Author:** ![Brett](https://d2orw1595917va.cloudfront.net/user_avatar/community.amazonquick.com/brett/32/36494_2.png) [@Brett](https://community.amazonquick.com/u/Brett)\ **Post date:** [November 17, 2025, 5:17pm UTC](https://community.amazonquick.com/t/bug-create-your-quick-suite-account/50224/4 "2025-11-17T17:17:04Z")
Hi @Marco_Antonio_Jorge, Following up here as it’s been awhile since last communication took place on this thread; did you end up hearing back in regards to your support ticket and if so, were they able to assist further with your issue? If we do not hear back within the next 3 business days, I’ll close out this topic. Thank you ---
**Author:** ![Marco\_Antonio\_Jorge](https://avatars.discourse-cdn.com/v4/letter/m/50afbb/32.png) [@Marco\_Antonio\_Jorge](https://community.amazonquick.com/u/Marco_Antonio_Jorge)\ **Post date:** [November 17, 2025, 7:00pm UTC](https://community.amazonquick.com/t/bug-create-your-quick-suite-account/50224/5 "2025-11-17T19:00:52Z")
No, nobary give suport yet and i could not have acess yet to use the toalha. ---
**Author:** ![Brett](https://d2orw1595917va.cloudfront.net/user_avatar/community.amazonquick.com/brett/32/36494_2.png) [@Brett](https://community.amazonquick.com/u/Brett)\ **Post date:** [November 21, 2025, 3:29pm UTC](https://community.amazonquick.com/t/bug-create-your-quick-suite-account/50224/6 "2025-11-21T15:29:08Z")
Hi @Marco_Antonio_Jorge, So you created a support ticket but did not receive a response? ---
**Author:** ![Andres\_Franco](https://avatars.discourse-cdn.com/v4/letter/a/90db22/32.png) [@Andres\_Franco](https://community.amazonquick.com/u/Andres_Franco)\ **Post date:** [December 8, 2025, 4:09pm UTC](https://community.amazonquick.com/t/bug-create-your-quick-suite-account/50224/7 "2025-12-08T16:09:34Z")
I’m having exactly the same issue. I selected US East N V irignia as you suggeested but nothing happens. The issue happens in the registration form. Once I clic create account it just clean up the Account Name and email used and nothing happens. ---
**Author:** ![JacobR](https://d2orw1595917va.cloudfront.net/user_avatar/community.amazonquick.com/jacobr/32/37779_2.png) [@JacobR](https://community.amazonquick.com/u/JacobR)\ **Post date:** [December 22, 2025, 4:39pm UTC](https://community.amazonquick.com/t/bug-create-your-quick-suite-account/50224/8 "2025-12-22T16:39:49Z")
Hi @Marco_Antonio_Jorge, Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime. Moreover, if your support ticket uncovered any findings, feel free to share them! If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community. Thank you ---
**Author:** ![JacobR](https://d2orw1595917va.cloudfront.net/user_avatar/community.amazonquick.com/jacobr/32/37779_2.png) [@JacobR](https://community.amazonquick.com/u/JacobR)\ **Post date:** [December 29, 2025, 5:31pm UTC](https://community.amazonquick.com/t/bug-create-your-quick-suite-account/50224/9 "2025-12-29T17:31:22Z")
Hi @Marco_Antonio_Jorge, Since I haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context. Thank you ---
**Author:** ![ent](https://avatars.discourse-cdn.com/v4/letter/e/bb73d2/32.png) [@ent](https://community.amazonquick.com/u/ent)\ **Post date:** [February 1, 2026, 6:42am UTC](https://community.amazonquick.com/t/bug-create-your-quick-suite-account/50224/10 "2026-02-01T06:42:35Z")
Hi Im having the same problem. I used US East (N. Virginia) region. I created a case also. But no solution yet. Help this problem.