Manual folder sync in Customize → Knowledge fails at the folder level with a “Sync failed” banner. The underlying error is “File ingestor not initialized.” The semantic-search (RAG) ingestor is not coming up, despite the desktop being online and all other subsystems healthy.
Full app quit + reopen
Sign out + sign back in
Checked for pending app update
Toggled enhanced searching off/on to re-register the folder
Hi @rthik and welcome to the community!
There are a few things worth checking that a restart or sign-in wouldn’t fix.
First, check your free disk space. Search indexing pauses automatically when free space drops below 8.0 GiB, which could explain the ingestor never starting even though everything else looks healthy. If you’re near that limit, free up some space and try syncing again.
Second, try removing the folder and adding it back, instead of only toggling enhanced searching. You could also add a small test folder with a few files in it. If the test folder syncs fine, the problem is likely in the original folder, such as its size or a specific file. If the test folder fails too, the problem is more likely the ingestor itself.
A few questions to narrow it down: Does this happen on every folder you’ve added, or just one? Roughly how big is the folder, and how many files are in it? Did semantic search ever work on this machine, or has it failed since setup? And did it start right after an app update or after you added a large folder?
Hope it helps!