In Spaces - i can't share with my manager. why?

Q&A
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1

I’ve added & shared all my colleagues to a Space, except my manager.

He uses Quick daily without any issues, but for some reason - his name/email/Amazon Alias is not recognizable by Quick - thus, i could not share it with him.

Any idea why?

2

Hi @heladore,

Thank you for reaching out!

The most likely reason your manager’s name, email, or Amazon alias is not appearing in the sharing picker is that their account has not yet been provisioned in Amazon Quick’s user directory. The Space sharing lookup only recognizes users who have been registered within your organization’s Quick account. Even though your manager actively uses Amazon Quick, their identity may not yet be provisioned at the account level.

To resolve this, we recommend the following:

  1. Verify user provisioning: If you or your Quick administrator have access to the admin console, please check whether your manager is listed under Manage Account -> Manage Users. If they are not provisioned there, they will not be discoverable in the sharing picker.

  2. Ask your manager to sign in to the Quick Web console using your organization’s Quick URL at least once, which should register them in the user directory.

  3. Retry sharing: Once provisioning is confirmed, please try searching by their exact email address in the sharing picker.

For reference, the official documentation on sharing Spaces can be found here - Managing a space - Amazon Quick

3

Hi @heladore,

Just checking back in since this thread hasn’t received a response in a while. Was Xclipse’s reply helpful to you and/or were you able to find a solution yourself in the meantime? Please help the community by marking this answer as “Solution” or following up in general within the next 3 business days!

Thank you!