# Mobile login doesn't work?

**URL:** <https://community.amazonquick.com/t/mobile-login-doesnt-work/3750>\
**Category:** Q&A\
**Tags:** accessibility, quick-sight\
**Created:** [May 22, 2022, 2:58pm UTC](https://community.amazonquick.com/t/mobile-login-doesnt-work/3750 "2022-05-22T14:58:37Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ckalexyap](https://avatars.discourse-cdn.com/v4/letter/c/848f3c/32.png) [@ckalexyap](https://community.amazonquick.com/u/ckalexyap)\
**Post date:** [May 22, 2022, 2:58pm UTC](https://community.amazonquick.com/t/mobile-login-doesnt-work/3750/1 "2022-05-22T14:58:38Z")

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been trying to login with Quick Sight mobile (IOS). have tried both email option and the native user id in numeric format. anyone experienced the same?

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**Author:** ![lillie](https://avatars.discourse-cdn.com/v4/letter/l/e19adc/32.png) [@lillie](https://community.amazonquick.com/u/lillie)\
**Post date:** [May 23, 2022, 5:13pm UTC](https://community.amazonquick.com/t/mobile-login-doesnt-work/3750/2 "2022-05-23T17:13:56Z")

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Did you input the name of the Quick Sight account on the first screen (not your details but the general account)? Do you have a mfa token, as then you would also need to check that box and provide that while signing into the second screen?

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**Author:** ![WLS-P](https://d2orw1595917va.cloudfront.net/user_avatar/community.amazonquick.com/wls-p/32/36109_2.png) [@WLS-P](https://community.amazonquick.com/u/WLS-P)\
**Post date:** [September 19, 2022, 7:42pm UTC](https://community.amazonquick.com/t/mobile-login-doesnt-work/3750/3 "2022-09-19T19:42:28Z")

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Hi, @ckalexyap. Did lillie’s solution work for you? I am marking her reply as, “Solution,” but let us know if this is not resolved. Thanks for posting your questions on the Quick Sight Community Q&A Forum!