# New user receives error when responding to invite email from Quicksight **URL:** \ **Category:** Q&A\ **Tags:** admin, error, sharing, quick-sight\ **Created:** [December 11, 2024, 8:33pm UTC](https://community.amazonquick.com/t/new-user-receives-error-when-responding-to-invite-email-from-quicksight/39706 "2024-12-11T20:33:51Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![arimando](https://avatars.discourse-cdn.com/v4/letter/a/f0a364/32.png) [@arimando](https://community.amazonquick.com/u/arimando)\ **Post date:** [December 11, 2024, 8:33pm UTC](https://community.amazonquick.com/t/new-user-receives-error-when-responding-to-invite-email-from-quicksight/39706/1 "2024-12-11T20:33:51Z")
The new user gets the following when trying to respond to the email invite from Quicksight: “It’s not you, it’s us. We couldn’t complete your request right now. Please try again later.” We have sent the invite multiple times but still doesn’t work. What can we do to solve this? ---
**Author:** ![Biswajit\_1993](https://d2orw1595917va.cloudfront.net/user_avatar/community.amazonquick.com/biswajit_1993/32/20472_2.png) [@Biswajit\_1993](https://community.amazonquick.com/u/Biswajit_1993)\ **Post date:** [December 11, 2024, 9:03pm UTC](https://community.amazonquick.com/t/new-user-receives-error-when-responding-to-invite-email-from-quicksight/39706/2 "2024-12-11T21:03:45Z")
Hi @arimando , First, check if all the details, such as the Account ID and email address, are correctly mentioned. If they are correct and you’re still encountering the error, it’s better to use the AWS Console for log in into the Quick Sight Thanks & Regards Biswajit Dash ---
**Author:** ![arimando](https://avatars.discourse-cdn.com/v4/letter/a/f0a364/32.png) [@arimando](https://community.amazonquick.com/u/arimando)\ **Post date:** [December 11, 2024, 9:30pm UTC](https://community.amazonquick.com/t/new-user-receives-error-when-responding-to-invite-email-from-quicksight/39706/3 "2024-12-11T21:30:26Z")
We wont be able to give AWS console login because this is an external client who needs access to our dashboards. Are there any other solutions? ---
**Author:** ![Giridhar.Prabhu](https://d2orw1595917va.cloudfront.net/user_avatar/community.amazonquick.com/giridhar.prabhu/32/27789_2.png) [@Giridhar.Prabhu](https://community.amazonquick.com/u/Giridhar.Prabhu)\ **Post date:** [December 12, 2024, 4:43am UTC](https://community.amazonquick.com/t/new-user-receives-error-when-responding-to-invite-email-from-quicksight/39706/4 "2024-12-12T04:43:07Z")
Hi @arimando Since it is a new user, can you try re-creating the user once to see if the issue is resolved. While I don’t get this error often these days a couple of months back I had encountered similar issues in my user community when creating new users and this was a workaround. Regards, Giri ---
**Author:** ![Biswajit\_1993](https://d2orw1595917va.cloudfront.net/user_avatar/community.amazonquick.com/biswajit_1993/32/20472_2.png) [@Biswajit\_1993](https://community.amazonquick.com/u/Biswajit_1993)\ **Post date:** [December 12, 2024, 5:57am UTC](https://community.amazonquick.com/t/new-user-receives-error-when-responding-to-invite-email-from-quicksight/39706/5 "2024-12-12T05:57:17Z")
Hi @arimando , Do a small thing, instead of typing the email ID, just save it in a notepad and copy-paste it into the dialog box. Sometimes, typing the email id is directly can cause a timeout error. Thanks & Regards Biswajit Dash ---
**Author:** ![Shahid\_Muhammad](https://d2orw1595917va.cloudfront.net/user_avatar/community.amazonquick.com/shahid_muhammad/32/24673_2.png) [@Shahid\_Muhammad](https://community.amazonquick.com/u/Shahid_Muhammad)\ **Post date:** [December 12, 2024, 7:21am UTC](https://community.amazonquick.com/t/new-user-receives-error-when-responding-to-invite-email-from-quicksight/39706/6 "2024-12-12T07:21:45Z")
Hi @arimando The issue you’re experiencing might occur if you are already logged in to other AWS services. To resolve this, please follow these steps: 1. **Copy the Invitation Link:** - Open the invitation email and copy the provided link. 1. **Use Incognito Mode:** - Open an incognito or private browsing window in your web browser. - Paste the copied link into the address bar and press Enter. This should allow you to log in to Quick Sight without any conflicts. ---
**Author:** ![ArunSanthosh](https://d2orw1595917va.cloudfront.net/user_avatar/community.amazonquick.com/arunsanthosh/32/3292_2.png) [@ArunSanthosh](https://community.amazonquick.com/u/ArunSanthosh)\ **Post date:** [December 13, 2024, 4:31pm UTC](https://community.amazonquick.com/t/new-user-receives-error-when-responding-to-invite-email-from-quicksight/39706/7 "2024-12-13T16:31:27Z")
Hi @arimando , Shahid’s suggestion to use incognito browser window is the correct solution for your issue. I’m marking his response as solution. However, in case you hit any issues after following this suggestion (extremely low chance), please do let us know. Regards, Arun Santhosh Pr Quick Sight SA