No Chat Agent on Amazonbi

Q&A
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1

Hello, I’m unable to access to the Chat Agent on Amazonbi.
My manager granted me and all my coworkers the same permissions but I’m the only one who’s missing the Chat agent.

I downloaded the Desktop app as a workaround but I do not have any Connectors available (when my coworkers do) and when I try to acces to a Chat agent created by ma manager, I get the “We can’t find the page you are looking for” error.

I do have membership here and here

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2

Hi @alcontes

Welcome to the Quick community!

As this is a public community forum, we unfortunately don’t have access to private account details and are unable to troubleshoot permissions directly.

Here’s what I’d recommend:

  • Reach out to your AWS account administrator or QuickSight admin they’ll be best positioned to review your group memberships and identify any discrepancies between your permissions and your coworkers.
  • Open a support case if the issue persists, Case Management – AWS Support If your company has someone who manages your AWS account, you may not have direct access to AWS Support. In that case, please raise an internal ticket with your IT team or whoever manages your AWS account they should be able to open a support case on your behalf.
  • Contact your internal IT help desk if you’re unsure who your admin is they can point you in the right direction.
3

Hi @alcontes,

Since we haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions or have any relevant updates from a previous support ticket, feel free to create a new post in the community and link this discussion for context.

Thank you!