Phone Tool connector returns AccessDeniedException even after reconnecting

Q&A
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1

Hi everyone,

I’m experiencing an issue with the Phone Tool (People) connector. It shows as “Signed in” and “Ready” in my Actions settings, but when I try to use it, I get the following error:

Error: AccessDeniedException (HTTP 403) Message: “User is not authorized to access this resource with an explicit deny in an identity-based policy”

What I’ve tried:

  • Signed out and reconnected the integration — same error persists

Error details:

  • Base URL: api.us-east-1.prod.mcas.max.amazon.dev
  • ErrorType: AccessDeniedException
  • RequestId: 743a135a-246c-4a51-a4a3-e6ed8f3a2a51
  • Tags: CLIENT_ERROR, AUTHORIZATION_ERROR, NON_RETRYABLE_ERROR

It seems like an IAM policy is explicitly denying access, but since the connector owner is listed as “Others”, I’m not sure who to contact to resolve this.

Has anyone experienced this? Is there a specific team or admin I should reach out to for Phone Tool connector permissions?

Thanks in advance!

2

Hi @artgr and welcome to the Quick Community!
Please note that as the community is a public facing forum, we would not have access to private accounts to assist with matters relating to authorization. I would suggest reaching out internally within your organization to find out who could assist further with providing you the proper permissions!

3

Hi @artgr,

Just checking in on this thread to see if you viewed Brett’s reply in regard to reaching out internally for your specific issue. Please help the community by marking this answer as “Solution” or following up in general within the next 3 business days!

Thank you!