# Service now unable to access data

**URL:** <https://community.amazonquick.com/t/service-now-unable-to-access-data/44261>\
**Category:** Q&A\
**Tags:** admin, quick-sight\
**Created:** [March 28, 2025, 12:12am UTC](https://community.amazonquick.com/t/service-now-unable-to-access-data/44261 "2025-03-28T00:12:17Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![deepa.singh](https://avatars.discourse-cdn.com/v4/letter/d/f04885/32.png) [@deepa.singh](https://community.amazonquick.com/u/deepa.singh)\
**Post date:** [March 28, 2025, 12:12am UTC](https://community.amazonquick.com/t/service-now-unable-to-access-data/44261/1 "2025-03-28T00:12:17Z")

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Hello team

I have connected to a service now account.. iam able to create the data source. But none of the incidents are visible. However when I directly login to service now app i can see incidents .. so can you guys confirm is there something I need to do so incidents are visible post data source set up ..iam using service now connector available in quicksight

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**Author:** ![Xclipse](https://d2orw1595917va.cloudfront.net/user_avatar/community.amazonquick.com/xclipse/32/20455_2.png) [@Xclipse](https://community.amazonquick.com/u/Xclipse)\
**Post date:** [March 28, 2025, 4:36am UTC](https://community.amazonquick.com/t/service-now-unable-to-access-data/44261/2 "2025-03-28T04:36:49Z")

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Hi @deepa.singh

Could you please ensure that the ServiceNow account used in Quick Sight has the necessary permissions to access the ServiceNow data.

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**Author:** ![deepa.singh](https://avatars.discourse-cdn.com/v4/letter/d/f04885/32.png) [@deepa.singh](https://community.amazonquick.com/u/deepa.singh)\
**Post date:** [March 28, 2025, 9:29am UTC](https://community.amazonquick.com/t/service-now-unable-to-access-data/44261/3 "2025-03-28T09:29:09Z")

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Will service now team do it or Quicksight team How to check this please help thank you

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**Author:** ![Xclipse](https://d2orw1595917va.cloudfront.net/user_avatar/community.amazonquick.com/xclipse/32/20455_2.png) [@Xclipse](https://community.amazonquick.com/u/Xclipse)\
**Post date:** [March 28, 2025, 1:31pm UTC](https://community.amazonquick.com/t/service-now-unable-to-access-data/44261/4 "2025-03-28T13:31:25Z")

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Hi @deepa.singh

ServiceNow team (your internal admin or support team), responsible for permissions, table access, and REST API availability.