# Someone is trying to share their chat agent however I keep getting a failed error **URL:** \ **Category:** Q&A\ **Tags:** error, business-user\ **Created:** [December 8, 2025, 10:19pm UTC](https://community.amazonquick.com/t/someone-is-trying-to-share-their-chat-agent-however-i-keep-getting-a-failed-error/50851 "2025-12-08T22:19:58Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Xclipse](https://d2orw1595917va.cloudfront.net/user_avatar/community.amazonquick.com/xclipse/32/20455_2.png) [@Xclipse](https://community.amazonquick.com/u/Xclipse)\ **Post date:** [December 9, 2025, 5:31am UTC](https://community.amazonquick.com/t/someone-is-trying-to-share-their-chat-agent-however-i-keep-getting-a-failed-error/50851/2 "2025-12-09T05:31:06Z")
Hi @allerck Welcome to the Quick community! The error `Failed to get chat agent details. Make sure that an owner has granted you access to this chat agent` in Quick typically occurs due to insufficient IAM permissions, even if the owner believes access has been shared. Verify your IAM role or user has the necessary Quick permissions like `ex: quicksight:GetChatAgent` or broader access to chat agents, contact your AWS or Quick admin to check and update policies if needed. Ask the owner to confirm sharing via the Quick console, navigate to Chat agents → Actions → Share, and explicitly grant you Viewer or Owner permissions (Viewer allows view/use). Please refer to the below documentations this might be helpful for you. > **[Troubleshooting Quick Suite identity and access - Amazon Quick Suite](https://docs.aws.amazon.com/quicksuite/latest/userguide/security_iam_troubleshoot.html)** > > Use the following information to help you diagnose and fix common issues that you might encounter when working with Amazon Quick Suite and IAM. > [@Establishing enterprise governance in Amazon Quick Suite using custom permissions](https://community.amazonquick.com/t/establishing-enterprise-governance-in-amazon-quick-suite-using-custom-permissions/50044): > > Amazon QuickSight is evolving to [Amazon Quick](https://aws.amazon.com/quicksuite/) on October 9, 2025, expanding from a single BI product to a comprehensive suite that includes AI agents for business insights, research, and automation in one integrated experience. Quick helps users work smarter and faster – all while maintaining security and user access policies. Business users of any skill level can find critical information across relevant data sources in minutes instead of days, analyze data through natural language, create soph… > **[Create, customize, and deploy AI-powered chat agents in Amazon Quick Suite -...](https://docs.aws.amazon.com/quicksuite/latest/userguide/working-with-agents.html)** > > Learn how to create and manage chat agents in Amazon Quick Suite. > **[Custom chat agents - Amazon Quick Suite](https://docs.aws.amazon.com/quicksuite/latest/userguide/custom-agents.html)** > > Learn about the custom chat agents in Amazon Quick Suite. --- _[View the full topic](https://community.amazonquick.com/t/someone-is-trying-to-share-their-chat-agent-however-i-keep-getting-a-failed-error/50851)._