User blocked due to usage limit - how to enable additional usage?

Q&A
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1

tl;dr User used up their monthly quota and have wait till end of month till they’re able to use quick+ again. how to remediate?

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I am a quick Plus user, paid fora full year license. my user exhausted its full monthly quota and is stuck as of the 3d of Jun. I went to settings and ‘enabled’ additional usage, and increased $ quota to 20$. yet, user is still blocked with no clear way to ‘unblock’. I signed out, and in. uninstalled quick desktop and back in. I even tried on my phone. same thing! even though additional usage is enabled, user is stuck as ‘blocked’ no matter which platform I try, or which browser/OS I use to go in and ‘unblock’ that user.

Fwiw; I contacted support and they took the time to respond but only to point me to this community to ask my question here. which will be the reason I won’t renew after my yearly license is over, this CS experience is not what I’d expect for a paying customer. so that’s a lesson learned from my own pocket and sharing it with others as a public service announcement for those thinking of defaulting to this service as their personal GenAI.

2

Hi @Rah and welcome to the Quick Community!
Unfortunately the Community is more of a public facing forum and therefore can not assist with private account matters along these lines so it’s a bit interesting that support referred you here. Just out of curiosity, which format of support did you go through, did you create a customer support ticket through the AWS case management (see attached documentation) or some other way?