Quicksight - New Account Sign in Issues

Q&A
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1

There are lot of issues while new users try to accept invitation and sign in into account.

  1. It redirects user to the IAM User signin page.
  2. The sign in link doesnt open on chrome browser. Have to open the link on incognito browser for it to work.
  3. Users are not able to reset their passwords.

These issues have been occuring a lot among all the new users. It is kind of frustrating now.

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2

Hi @sonam

Welcome to the Quick community!

I would recommend filing a case with AWS Support where we can dive into the details so that we can help you further. Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf.

3

Hi @sonam,

It’s been a while since we last heard from you, did you have any additional or follow up questions regarding your initial topic? Were you able to try out the second approach that was shared?

If we do not hear back within the next 3 business days, I’ll go ahead and mark the solution to close out/archive the topic.

Thank you!