I created an app and granted access to my team but they are getting an “access not configured” error message, how do i fix this?
Hi @zrahsham and welcome to the community!
The most common cause of this is that sharing the app itself does not automatically share the resources the app depends on. In quick, the app and the things it connects to (action connectors or integrations, any knowledge base, and the underlying data source) are governed by separate permissions, so when your team opens the app they hit an access error because they were never granted access to those underlying pieces. The fix is to share each dependency with the same team, not just the app.
A couple of other things worth confirming, make sure the app is published rather than left as a draft, since only published apps can be shared, and if a teammate set up their own separate connector, note that the app points to a specific connector instance, so it needs to be the one the app actually references.
Hope this helps and feel free to keep us updated/clarify anything from the original post!
Hi @zrahsham,
Just checking back in since this thread hasn’t received a response in a while. Was Cesar’s reply helpful to you and/or were you able to find a solution yourself in the meantime? Please help the community by marking this answer as “Solution” or following up in general within the next 3 business days!
Thank you!
Hi @zrahsham,
Since I haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.
Thank you!