Hi team — I’m unable to get the Outlook API connection working in Amazon Quick (desktop app). The UI shows “Connected” in Settings → Capabilities → Connections → Outlook, but all API calls fail with:
Quick Suite invokeAction failed (400): No access token was found for an OAuth authorization code connection
What I’ve tried:
- Disconnected/reconnected Outlook multiple times
- Fully quit and restarted Amazon Quick
- Restarted laptop entirely
- The Quick Outlook add-in inside Outlook works fine — only the desktop app’s API connection is broken
It seems the OAuth authorization code is never exchanged for a stored access token, or the token isn’t being persisted in the backend despite the UI showing success.
Can someone on the Quick team investigate the token store for my account? This is blocking my workflow. Thanks!
Hi @navidchy,
Welcome to the Quick Community! Since you have tried all of those workarounds and it still does not work, I also believe this could be a token-related issue. I would recommend creating a support ticket with AWS Support, as they should be better able to assist with this issue.
Thank you!
Hi @navidchy,
Just checking back in since this thread hasn’t received a response in a while. Were you able to see my most recent reply in regard to creating a support ticket? Please help the community by marking this answer as “Solution” or following up in general within the next 3 business days!
Thank you!
Hi @navidchy,
Since I haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.
Thank you!