Monthly usage limit

Q&A
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1

I have a monthly usage limit that was added to my account and I cannot use Quick anymore whereas I barely used it for a couple days. How do I get an upgrade or get rid of the monthly usage limit?

2

Hi @guicotre,

Welcome to the Quick community!

For AWS Quick accounts managed by an organization, AI-powered features are measured in agent hours. Agent hours count time spent on work such as actively using the AI assistant in the desktop app, running Research, Flows and automations, and creating documents, presentations or images. Agent hours are based on how long each task runs. For example, a Research request is counted from when it is submitted until the report is finished. Longer-running tasks therefore use more agent hours.

Your organization’s AWS Quick administrator can set a monthly agent-hour limit for individual users, for a role (Author or Reader) or for the whole account. If no such limit has been set, the standard allowance included with your subscription applies. Once your limit is reached, new AI requests are blocked until the next billing cycle begins. Your existing content is not affected.

Usage limits are managed at the organization level and cannot be changed or removed from your user account. We recommend the following steps:

  • Review your current usage: Please select your profile icon in AWS Quick to check whether your usage details are displayed. Your AWS Quick administrator can also view the agent hours you have used during the current billing cycle and the limit applied to your account.
  • Contact your AWS Quick administrator: Please ask them to review the limit applied to you. If a custom limit has been set for your user, your role or your organization’s account, your administrator can change it or assign a different one.
  • Request a license upgrade, if applicable: If you are not already on the AWS Quick Enterprise (Author Pro) subscription and your organization has turned on self-service upgrades, you may see a prompt to request a higher tier. Depending on your organization’s settings, requests are approved automatically, usually within about 10 minutes, or by your administrator, usually within 1–2 business days. Once the upgrade is approved, the higher tier’s allowance applies, unless a custom limit set by your administrator applies to your account. Please note that usage from the current billing cycle carries over and does not reset.

Your agent-hour allowance also resets automatically at the start of your next billing cycle.

For more information, please see the following official documentation: